At Zigzag Center, we value customer satisfaction. We are happy to assist you with any issues related to the products you purchased. Here is our refund and return policy:
Return Conditions
1.1. The buyer can return the purchased product within 14 days from the date of receipt without providing any reason. The product must be in its original packaging, unused, and in resalable condition.
1.2. To return a product, you need to send an email with your return request. You can send your return request to [email protected]. Please remember to include your order number and the reason for the return in the email.
1.3. Once your return request is approved, you will receive an email with instructions on how to proceed with the return.
1.4. The cost of return shipping is the responsibility of the buyer.
Refund Conditions
2.1. After the returned products are received and inspected, the refund process will be initiated.
2.2. Once the products are confirmed to meet the return conditions, your payment will be refunded via the payment method you used. The time it takes for the refund to be completed on your bank or credit card depends on the policies of your bank or credit card provider, and we may not have control over this timeframe.
Damaged or Defective Products
3.1. If you receive a damaged or defective product in your order, please inform us immediately. To return damaged or defective products, please contact our customer service at [email protected].
3.2. The exchange or return of damaged or defective products will be handled at no cost to you.
Non-Returnable Products
4.1. The following products cannot be returned:
- Products that have been used or opened due to personal hygiene reasons (e.g., underwear, bath products, personal care items, etc.).
- Products that are perishable or have expired.
Contact
5.1. If you have any questions regarding our refund and return policy, please do not hesitate to contact our customer service at [email protected].
This refund and return policy was last updated on July 19, 2023.